Last updated: 2 October 2026
Payments, cancellations and refunds
These terms explain the current tuition collection process. They do not replace applicable consumer-law rights.
Current payment method
Bank transfer only. PayPal and automatic card renewals are not enabled. Do not send money until the academy displays verified account details.
Plan prices
Plans are priced in USD, with the number and duration of lessons shown before you select a plan. The chosen amount is recorded against your application. Bank conversion and intermediary fees may vary by your sending bank.
Transfer and proof
Use your application reference in the transfer description. Upload a readable receipt through your authenticated payment page. Uploading a receipt does not confirm that funds have arrived.
Verification and enrollment
An administrator verifies the credited funds, amount, currency, and application before confirming payment. Enrollment and lesson schedules are confirmed separately.
Cancellation and rescheduling
Contact the academy before the affected lesson. Rescheduling or make-up lessons require confirmation and depend on tutor availability and your agreed class plan.
Refund requests
If the academy cannot provide prepaid undelivered lessons, contact us for rescheduling or refund of the undelivered service. For voluntary withdrawal, ask for a review of unused lessons and any disclosed non-recoverable bank charges. The applicable written agreement and mandatory consumer rights take precedence.
Disputed or mistaken transfers
Do not send another payment until the academy has reviewed a disputed transfer. Contact info@mawad.me with your application reference; do not email sensitive banking credentials or unredacted identity documents.
Contact: info@mawad.me.